User training is one of the most important parts of a successful product rollout and implementation. Thoughtful, comprehensive training will help users feel empowered, invested, and productive when they use your product.
The Plan in Action
Identify the roles and audiences who will interact with your product, and discuss what level of training is appropriate for each of them. Will you have to train tech support?
If your budget allows, you might consider a variety of methods such as written guides, short videos, or recorded webinars. Ensure whatever method you choose is sustainable for continued use - who will update the guides and how often?
